Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a travel guide. It does not take bookings or payments and does not run tours. Tour links go to GetYourGuide or Viator, where any booking is made, and room links open Expedia through our partner Stay22. Some links on this site are affiliate links: if you book through one of them we may earn a commission, and the price you pay is the same. Every tour is run by a local operator, and the operator’s name appears on each listing.

By following a booking link you leave this site; the booking is made with GetYourGuide, Viator or Expedia under that company’s terms and, for a tour, the operator’s.

Bookings & Payment

  • Tour bookings are processed and fulfilled by the company you choose (GetYourGuide or Viator) and by the tour operator; room bookings by Expedia.
  • By completing a booking, you agree to that company’s terms and the operator’s policies: GetYourGuide General Terms and Conditions, Viator Terms of Use.
  • Booking confirmations and vouchers are issued by the company you booked with.

Cancellation & Refund Policy

Cancellation terms are set by the company you book with and by the operator, and are shown on each listing before you pay.

To cancel or modify a booking: contact the company you booked with, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were checked next to them. Operators change prices by season and by date. The price you pay is the one shown at checkout.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the tour safely and as described
    • The guides and drivers, the vehicles, and any snorkel equipment
    • Weather and sea decisions, cancellations and changes
    • Passenger safety and insurance
    • Handling complaints or problems during the trip

  • In bad weather, or for mechanical or safety reasons, the operator may cancel, reschedule or shorten a tour or change its stops. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a travel guide that refers you to GetYourGuide, Viator and Expedia. We are not liable for:

    • Tour quality, safety, or the accuracy of descriptions
    • Personal injury, loss, or damage during a tour
    • Cancellations, delays, or changes made by operators
    • Disputes between customers and operators

  • The tours on this site include road transfers, swimming in fresh water and the sea, rope swings, quad bike or buggy driving on some tours, and strong sun. Everyone takes part at their own risk and must follow the guide’s and the operator’s safety instructions.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from GetYourGuide, Viator and the tour operators. All trademarks and content belong to their respective owners. “Blue Lagoon” is used here only as the name of the swimming hole on Efate, Vanuatu; this site has no connection with any business of that name elsewhere.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide or Viator confirmation email and use Manage booking, or log in at getyourguide.com or viator.com with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact GetYourGuide or Viator customer service via your booking confirmation.

For website inquiries: info@bluelagoontourvanuatu.com